Holiday Inn Express & Suites Golden - Denver Area, an IHG Hotel

Kevin Ritter6 months ago

1/5

Recently returned after spending six nights at this location. Upon checking in we were informed that there would be limited service for the rooms with full service only provided on Tuesdays & Thursdays. We checked in on a Saturday and after 4+ days our trash cans were overflowing and we were still using the original bathroom towels. We complained and picked up fresh towels at the front desk but only after Jesse "debated" with us that all of the other hotels he worked at provided similar levels of service. We requested that Jesse have the manager contact us in the morning and to no surprise we never heard from him. We've traveled all over the U.S. as well as abroad and NEVER experienced such poor service. A young lady at the front desk informed us that they're having difficulty getting good help. There was no breakfast on Christmas morning (supposedly the cook failed to report for work) and the wonderful elderly lady at the front desk, who uses a cane, tried her hardest to provide some cold breakfast items while we & some other guests attempted to give her some assistance. Then on Wednesday there was no milk for coffee or the kids cereal (how hard is it to go the nearest store and pick up a few gallons of milk?). The rooms are tired and worn, the shower drain was broken and there were black spots on the walls & ceiling which we suspect was black mold (we attempted to clean these spots and the rag came back black). It's extremely disappointing that Holiday Inn has fallen this far and hopefully someone in management actually takes notice of this review & makes the effort to come down from the executive suite to see what's happening at their properties.