TownePlace Suites by Marriott Denver West/Federal Center

Demesha Wright10 months ago

2/5

Overpriced and under kept. Property was very run down. After checking in, we had to make our way through the very small lobby by squeezing by a group of people who I'm assuming are extended stay residents. They were monopolizing the limited space in the entry way and utilized the area as though it was their personal living room. We had to ask them politely to move so that we could roll our luggage down the hall -- a request I thought the manager would have made on our behalf as he saw them blocking the path. We switched guest rooms after the first room had stains on the bathroom walls and peeling floors. The second room had a cleaner bathroom; however, several scratches in the paint on the walls, stains on the lamp shades, couch, chair and brown spots on the bedsheets. The landline phone in the room didn't work in either room - which was inconvenient when we attempted to call the front desk for assistance. The night manager seemed frustrated when we asked to be switched from our first (dirty) room. Towels were not available in the pool area, when we called we were told we could pick some up in the office. We also were left with a mostly used toilet paper roll in the bathroom for our 4-night stay and had to request additional toilet paper. One day, the toilet clogged (no fault of the property), but when maintenance came to plunge the toilet, they left water all over the bathroom floor and toilet seat (gross!). Also, 2 out of 4 nights we arrived back at our building to find a rock propping the building door open which doesn't make you feel too secure. Access should be key entry only or visitors should be personally escorted by a guest. We removed the rock both times. Overall, the breakfast staff was friendly and though the "buffet" was well picked over when we went to breakfast, they readily changed the orange juice dispenser for us when we let them know it was dispensing clear liquid. This hotel does not meet the standards of any Marriott property I've ever stayed at and I was very surprised by how poorly it has been maintained. I received a response from the manager thanking me for my feedback on the survey I was sent concerning my stay, but he wasn't attentive enough to spell my name correctly even though it's spelled out in both my email address and on the message he received. I replied back, spelling his name wrong to bring attention to how careless it seems to spell someone's name wrong that is spelled out right in front of you.