The Marker Key West Harbor Resort

John Lipari6 months ago

2/5

This is very squarely a 3 star hotel, not 4. We stayed here around Christmas and it was our first time in Key West. We wanted to have a nicer hotel in a prime location, and while the proximity to everything was perfect, that’s about where it ended. Our room was the ‘garden view’ which just overlooked the pool, which was fine, but the room itself was tired and not well kept up with. The carpet was very badly stained/dirty, the bathroom had cracked tiles, water stains (I guess from leaks) on the ceiling, and clearly some fixtures, like the sink, had been swapped out, leaving stains from where the old fixture was. The room appeared to have endured many seasons of Spring Break… not the vibe we were hoping for in a 4-star hotel with a price tag north of $600/night before resort fees, $40 parking, etc. The cleaning of the rooms was abysmal as others have noted. We would leave the room around 8:30/9am, come back at 5pm to find nobody had come to clean. I ended up finding the cleaning staff in the halls and asking for fresh towels. The front desk staff didn’t seem to want to be there, and generally there was no hospitality to be had. I don’t need much, but a simple recognition that I exist once in a while would be nice, for my own sanity. To reinforce the lack of soundproofing as noted in other reviews, this is very real. Our neighbors slept with the TV on, which we heard through the walls, and at one point, I heard the neighbor upstairs yacking his guts out. Will be staying at another hotel next time.