Best Western Lafayette Inn

mariah maurice5 months ago

1/5

Worst hotel ever ! The manager was rude and unprofessional! I checked into the hotel at 11 pm to find that the bathroom was deplorable. I asked to change rooms because no house keeper was available. I was told no other room was available and that if I wanted to find another location I could have the reservations canceled and get a refund. The front desk staff came to the room 30 mins later to clean the bathroom WITH BLEACH. Myself and my mother who stayed with me is allergic to bleach. The fumes were overpowering as I also had my 1 year old son with me. I found another hotel room and informed the staff I would be checking out. I was reassured I would get a full refund. Upon check out which was within the hour I was informed from the manager I could not be refunded fully for reasons she made up! I told her I would be contacting the general manager as this hotel is the worst hotel I’ve ever visited. I did not feel supported for the inconvenience nor was I given an apology! I will be contacting corporate. This property needs a full new staff !!!!!!!