La Quinta Inn & Suites by Wyndham Denver Southwest Lakewood

Nevaeh7 months ago

1/5

I wish I could leave a lower review, to start my husband is and has been a Platinum rewards member with Wyndham for several years and booked a room here using rewards points. The service is horrendous.. spoke to the front desk before arrival to check about earlier check-in and was informed that if would be no issue only to show up and be told that there were no available rooms and that we would have to wait for approximately 2 hours for housekeeping to even show up for the day... While waiting in 31-degree weather for 2 hours (thankfully we did have a little gas to waste to be able to run some heat in our truck🙃) we noticed that the was no security (the front desk said there was a guard who patrolled the PUBLIC PARKING LOT) or any security cameras anywhere on the premise and there were multiple very sketchy looking men filming vehicles in the lot and looking in windows of them as well. Finally, we received the call to check in. Checking in wasn't super horrible however they were still very rude. Once we were able to get to our room we instantly smelled urine and smoke, we proceeded to turn back the sheets and look around just to make sure it wasn't as dirty as it smelled... As we suspected it was there were stains on the mattress and what appears to be bed bugs... We brought the situation with a video that my husband took showing the "bugs" and stains, only to be met with more rude behavior and being told that they would refund our deposit in 7-10 business days... We checked in on a Saturday.... And that we would forfeit the 15,000 points that we used to book the room, and we would have to leave the premise... We tried to even call upper management and corporate to no avail.... I am gravely disappointed that these people are so heartless to leave someone in a situation where they are left in below freezing temperatures..... I suggest going to any of the other hotels in the area, avoid this place at all cost...