Sheraton Mesa Hotel at Wrigleyville West

Akeizia Corum5 months ago

1/5

This was our first experience at a Marriott hotel and I am confident it is also our last. We attended an event at this hotel for the weekend and we had issues from the time we checked in, I will say that the best part of our stay was the size of the room(but was sort of clean) and the fish and chips we ate at the bar downstairs im the lobby. Otherwise..... The customer service with the staff is absolutely horrible! I have never stayed at any hotel where the incidental charges were more then $100 -$150, we had incidental hold charges of $600 on my account $700 on my husband's card when had to add another night.... No explanation other this has never happened before! SMH! Not to mention the harassment we witnessed that felt very racial from most of the staff. We witnessed so many altercations between the host of the event and the event coordinator who by the way was extremely rude and unprofessional. I am not sure what was agreed upon for the event this time but I have attended events by the host in the past and have never encountered what I witnessed this weekend. There was a dinner on the final evening and the food was horrible it was either dry or burnt ☹️ I was thankful for the fish and chips I had from the bar and grill earlier. I attended many events at hotels and we travel frequently BUT the level of customer service that I received with the low key of racism was a first and it was noticeable. I wish I could say that it was only my experience but unfortunately most of the people who were staying at this hotel for the event said the same....... They definitely need more trainings, more people or a new staff, I do want to shout out Peggy who I believe was in housekeeping and really tried her best to be accommodating. Before submitting my review I read some previous reviews and it seems like the hotel is consistent in having similar issues.