Woodspring Suites Mesa Chandler

J Nice6 months ago

1/5

The worst part about everything is I was really looking forward to my first time in Arizona but then... The maid robbed my room. Terrible service, was racially profiled from the beginning. Was given the keys to someone's room upon check-in. Returned to the front desk voiced the fact that I was given access to an active stay and Alex started questioning me like I caused the mix up. Was given keys to a vacant room. Next morning, left for business and upon returning later that evening, my room has been cleaned and all my items removed. I had a 2 day stay. It was only day 1 of 2. No one had an answer as to where my belongings were nor why they were moved. My room was 408. Alex told me I was listed in the system as room 431. Alex is also the person who checked me in. He told me he called the manager and the manager supposedly called the maid. There was never any findings of it. I was pleaded not to make a police report. Oh yes the hell I did... immediately! The officers came, took a statement, did a little investigating. They were able to recover a couple items; about 50% of the missing items, were throw out to the dumpster, but not all. Worst of it all, I had went shopping prior to check-in. She certainly kept the things that were unable to be recovered. They were brand new with the tags. Alex guaranteed me the fees for my stay would be returned to me. But they weren't. The morning manager Ronald, grumpy, told me that's not possible. He refused to give me a corporate phone number. He claimed to have filed an insurance claim but refused to give me the name of the company, the claim number or any way to verify the fact that he actually did file the claim as he stated he did. He also proceeded to inform me that his maids don't steal. The night of the incident, the current guests and long term stay guests beginning to tell me all the things they witnessed and that have happened to them, here at this establishment.