Mount Princeton Hot Springs Resort

Shockin Funk7 months ago

4/5

We had our honeymoon here and couldn’t have picked a better place to stay. Everything about it was just right! Seemed like we also came at the best time as it was extremely quiet when it came to population of other guests which is always a plus for a nice getaway! Just about everything here is ideal for couples to enjoy and we tried to take advantage of the low numbers to get the most out of our honeymoon here! There was however only one little problem that we just wanted to address which will come off as a rant but just a heads up for anyone else who may find themselves in this situation; We had flown in and drove from Denver to here the day after our wedding and the wife managed to get a little under the weather beforehand but we still wanted to try for their massage service. Next morning we had spent most of our day within the springs while booking massage appointments. As we’re setting up appointments we had to fill out forms and there was a question of “are you sick?” My wife answered it with honesty assuming maybe they would have a work around like a mask or what not and if worst case scenario they would just deny her an appointment, which is fair there’s no argument there. We turned in the forms and were told when to come back as that was a “check in” process as well. So couple hours go by and we get lunch and sit back at the room for a bit before the times to get a call roughly two hours before wife’s appointment stating they did in fact cancel hers due to being sick, and that was fine it is what is we guessed they didn’t have a workaround after all, the thing that was frustrating though was that they still charged us for her appointment(75% of service)which felt unfair. They promised to have the manager call to get a better understanding(we don’t have the problem of denying service for health reasons it’s mainly being charged for nothing) but we have yet to get that call as well. Would like to believe going forward they would have the employees working the front to give a glance at the forms as soon as they are done signing to double check for any questions answered that would be deemed a “red flag” for them to then converse with guests about it or this may encourage others to be dishonest on the form since they may be charged regardless. Aside from that mishap, i HIGHLY recommend this place to every single couple and even families who want a nice relaxing and beautiful winter vacation to stay at!