Hyatt Place Omaha Downtown Old Market

Casey H8 months ago

3/5

When we booked this the nightly rate was $230 but we used rewards to get ‘free’ nights. The room quality was comparable if not somewhat lacking compared to other less highly rated hotels we’ve stayed in. The glass barn door was loud to slide and seemed of poor quality. Faucet is so close to counter it’s hard to wash hands without getting water all over the sink or rubbing all over the sink. Beds okay comfort. I did like the privacy/black out blind. We were in the corner room so we could see in the room next to ours. The hallway was occasionally a bit loud and lobby got busy in the evenings. Pool: small, loud, okay for kids Towels: They ran out of towels for both the pool and rooms. Staffing issues? Breakfast: Only about 10 places for families to sit. And older couples will linger while families search for an open spots. First day was eggs, sausage, and hashbrowns. Second day sausage and eggs. I felt bad for staff as the scrambled to keep up with the dishes and food. Dishes were starting to get stacked ridiculously high our first day. Trashes were overflowing. Also staff would brush dirty scraps into trash just to turn around and restock clean fresh food and plates. Parking: $15/night… seriously just add this to the room fee so it feels free. They didn’t even disclose the cost and told me I was paying a damage deposit. Seems sneaky like even the employees feel uncomfortable charging people to park at the place they’re staying. I’m not sure I want to return to this particular Hyatt.