The Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass, located in Ponte Vedra Beach, is a hotel that has received varying feedback from guests. While many visitors have praised its aspects, others have pointed out areas that could be improved. Here are some highlighted details based on user reviews.
1/5
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Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
8.6
(1,344 ratings)
Ponte Vedra Beach, United States -
350 m Sawgrass Village
2 km TPC Sawgrass
3.5 km Mickler Beach
Hotel Overview
Hotel highlights
Cleanliness
Location
Atmosphere
- Location: Guests love the hotel's proximity to local attractions and the beach, making it an ideal stay for sightseeing and relaxation.
- Amenities: Many reviewers have commended the hotel for its range of amenities including a pool, fitness center, and dining options that enhance their stay.
- Comfortable Rooms: The comfort and cleanliness of the rooms are frequently highlighted, with guests appreciating a good night's sleep.
- Friendly Staff: The hospitality and friendliness of the staff have been noted as a major positive, making guests feel welcome and cared for.
- Value for Money: Several visitors feel that the hotel offers good value for the price, given its services and location.
Area for improvement
Bathroom
Accessibility
- Maintenance Issues: Some guests have reported maintenance issues within their rooms or in communal areas, suggesting a need for improvements.
- Outdated Decor: A perception of outdated decor in some parts of the hotel has been a common point of criticism, affecting the overall aesthetic appeal.
- Breakfast Service: The quality and variety of the breakfast service have been identified as areas for enhancement by several reviewers.
- Booking Process: Difficulties with the booking process and reservation management have been highlighted as a frustration for some guests.
- Additional Fees: Guests have been surprised by additional fees for certain services, suggesting a need for clearer communication upfront.
Amenities
Microwave
Extra beds/cribs
Pool
Breakfast available
Hot Tub
Pet friendly
Parking included
Free WiFi
Related hotel videos
RateScore
Total 1,344 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
363 Reviews
8.2 / 10
expedia
981 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Location
Sleep
Bathroom
Atmosphere
Amenities
Food
Fitness
Bar
Nature
Breakfast
Accessibility
Nightlife
Family
Business
Couples
Parking
Restaurant
Pool
Air Conditioning
Entertainment
Kitchen
Wi-Fi
Cleanliness was mentioned 125 times
Reviews based on Cleanliness
This is the best hotel I’ve ever stayed in. The rooms are so beautiful and clean, the beds are so comfortable, the bathrooms are so nice! It is not outdated at all, so awesome. The staff is so friendly and they definitely make sure that you have a complete experience. I have to give a big shoutout to Chase, front desk staff, he made my engagement feel magical, he left us a beautiful surprise at our room with flowers petals, snacks and drink, just like the movies! Such a kind soul. I would definitely come back to this exact hotel, perfect experience and beautiful memories.
Nice hotel, a little pricey I believe, but mostly because of its location at Ponte Vedra Beach/Sawgrass Golf Course. The room was clean, has the obligatory fridge, microwave and coffee pot. AC worked perfectly. My issues were with the condition of the downstairs area around the restaurant. The bathroom (men’s) was terrible, the floor was so slippery you slid as you tried to walk and the soap dispenser was empty. The wooden floors going in to and in the restaurant were dirty and sticky. We ate dinner there and the food and service was excellent. The room was priced with breakfast which I thought was terrible. I have never had biscuits and gravy that had garlic in them and it was a lot of garlic. It was like last nights sauce for some seafood dish was left over so they used it as gravy. Sorry but that is not gravy. It had cut up sausage links that had no flavor which I have never seen before. Not edible, 2-3 bites and pushed it aside, 1 star for breakfast, 5 stars for dinner. I had a voucher for the breakfast since it was included in the room and the server told me I had to take it to the front desk to get the bill taken care of. That makes no sense to me. If the room has an included breakfast then why was I provided with a bill and then told I needed to get it handled at the desk. Then I had the server come chase me down in the hallway and said after I had it fixed that I needed to bring it back to the restaurant. Hopefully management reads this and changes that policy. All I should have to do is leave the voucher with the server.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 127
Number of floors 6
Number of buildings/towers 1
Year Built 2000
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
26Download
115Upload
26Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.6 - $2.8
Coffee
$2.3 - $6.5
Beer 0.5L
$1.6 - $2.4
Meal, inexpensive restaurant
$11.1 - $32.3
Public transport, one-way ticket
$1.8 - $2.8
Taxi 1km (normal tariff)
$1.7 - $4.6
Meal for 2 people, mid-range restaurant, three-course
$46.1 - $115.2
Bottle of mid-range wine
$9.2 - $15.7
McMeal at McDonalds
$8.3 - $11.1
Coke/Pepsi 0.33L
$1.8 - $3.7
Public transport, monthly pass
$32.3 - $55.3
Gasoline (1 liter)
$0.7 - $0.9
Mobile phone monthly plan
$23 - $96.2
Fitness club, monthly fee
$11.1 - $32.3
Weather In Ponte Vedra Beach
Precipitation In Ponte Vedra Beach
Air Quality
Good
PM2.57
PM1015
22
Air quality is acceptable and pollution poses no health risk. Enjoy outdoor activities as normal.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
Pets welcome