Home2 Suites by Hilton Redlands Loma Linda

navid ghannad6 months ago

1/5

I've always appreciated the Home2 Suites concept during my stays in the US. However, my recent experience at the Home2 Suites by Hilton Redlands Loma Linda was underwhelming. 1. Check-In Experience: As a Diamond member, I expected some recognition at check-in, but this was missing. The staff's attitude was not particularly welcoming. Although I was given a complimentary water upon mentioning my membership, the absence of the usual snacks was noted. 2. Deposit and Prepayment Policy: The hotel's policy of prepayment and charging a $100 deposit felt unnecessary and inconsistent with Hilton's usual practices, especially since my credit card details are already on file. 3. Physical Condition: Despite being a relatively new property, signs of wear and tear are evident, particularly in the bathroom wallpaper. This raises concerns about long-term maintenance. 4. Housekeeping Standards: The cleanliness of the room was disappointing. It was clear that the bed linens had been used previously (as evidenced by wrinkles, hairs, and spots) and there was visible dirt on the floor next to one of the beds. This is a major lapse in hygiene standards. 5. Noise Levels: The proximity of the room to the highway resulted in considerable noise from braking trucks, which significantly disturbed our sleep. In summary, this particular Home2 Suites location does not seem to uphold the standards typically associated with Hilton properties. I would advise potential guests to consider other options to ensure a more pleasant stay.