Arden Star Hotel

Jeff Thungc6 months ago

3/5

As a seasoned traveler, my recent stay at the Arden Star Hotel offered a blend of positives and areas for improvement. Let's start with the positives: The hotel, though showing its age, is undergoing promising renovations. The updated sections boast clean, pleasantly scented rooms with tastefully done interiors – a welcoming sight for any guest. For the early riser or the busy traveler, their breakfast is a highlight, featuring an impressive variety of options ranging from dual egg omelets, savory potatoes, biscuits with gravy, waffles, to the classic lineup of sausages, bacon, pastries, and fruits. However, the aspect that notably detracted from our experience was the customer service. Upon arrival, we encountered difficulties with our room door, which was challenging to open. Given the cold weather and the room's exterior entrance, we requested a room change – a reasonable ask considering the visibly low occupancy. Disappointingly, the front desk, manned by a seemingly inexperienced staff member, was unaccommodating, insisting on no room availability despite obvious evidence to the contrary. In hospitality, customer service is paramount, and unfortunately, the Arden Star Hotel fell short in this critical area. A potentially four-star experience was marred, leaving us with no choice but to rate our stay as a three-star experience. I am optimistic that with improvements in customer handling, future guests will have a more consistently positive experience.