Best Western Sandman Hotel

Clara Shook8 months ago

2/5

Typically, Best Westerns have a good to great standard for rooms accommodations, comfortable beds and atmosphere. The Sand Hotel was a disappointment in all regards and I would not recommend staying here. Issue 1# I booked (4 months in advance) a room with 2 queen beds for myself, husband, and two of our friends for a overnight stay in Sacramento to see a show. The room we were given had a double bed and king size bed (which was awkward), and there were no other options. Issue 2# In addition, we booked here partially because we wanted to be able to use the hot tube, but upon arrival we were told it was closed until next summer, but there was no indication this part of the facility was out of use in any of the confirmation emails. It would have been a nice courtesy to have a notification in the emails to know that the pool and hot tube were out of service, as we would have probably booked somewhere else. Issue 3# The room wasn't terribly clean, the floors were dirty, there were holes in the walls and ceilings (I think from old pictures or hooks... not really sure but they were large). I would have hoped a Best Western would have taken the small amount of time to cover those up. Also, there was a very unwelcoming sign in the room that stated if we stole pillows, towels...etc what we would be charged for each item. Now I understand stealing is a problem for hotels, but it made an incredibly unwelcoming impression. It's written in the agreement about being charged for taking items everyone signs, so why put up a sign? Issue 4# The outdoor atmosphere is terrible here. There are loads of trash around the outside entrance area near check in and there were several transits hanging about. It felt quite sketchy and like you better keep valuables on you at all times. Not pleasant, not welcoming, not ever going back. Issue 5# Bed were incredibly hard and uncomfortable. There was only one extra blanket in the room (with two beds, so not enough to go around). I slept in a sweater and wool pants and still was cold. Issue 6# The shower had no water pressure and only had a hand held shower nozzle, so it was difficult to use. Also, the shower didn't have a proper drain or siding, so water got all over the floor and I had to use several of the hand towels to clean up the mess. Issue 7# The walls are SO thin!! There were people talking in the next room and we could hear almost every word. Plus, they were walking around in highheels late into the night and between the clumping and the talking, it was so loud that they woke me up a few times. Upon checking out, the receptionist didn't bother to ask how the stay was, but simply took the room keys and said have a nice day, which I guess is the bare minimum one can expect. Generally, I have found better rooms and service from Best Westerns in the past but apparent standards have greatly dropped and I won't be staying at another Best Western again.