Residence Inn by Marriott Sacramento Cal Expo

Pardeep Binning6 months ago

1/5

My recent stay at the Residence Inn by Marriott Sacramento Cal Expo was unfortunately less than satisfactory. The one positive aspect was the front desk staff, particularly one gentleman who was exceptionally nice and tried his best to be helpful. However, the issues we encountered overshadowed this. Upon arrival, my wife and I were first assigned a room that was spacious but had an overwhelming smell of smoke. Despite the cleanliness and size, the odor was unbearable. I immediately contacted the front desk to address the issue, hoping for a quick solution such as housekeeping assistance. To my disappointment, I was informed that housekeeping had left for the day, and the only option was to change rooms. Needing a solution, I returned to the lobby to get a new room. The front desk clerk, though amiable, was noticeably slow and seemed quite nervous, especially while handling another guest's request. Time was of the essence for us, as we had a party to attend at 6 PM, and it was already 4 PM when we first arrived. It was not until 5 PM that I received the keys to our second room. To add to the frustration, the doors to this new room simply wouldn't open after several attempts. I headed back to the front desk, visibly upset by now, only to find it busy with other guests. Meanwhile, I noticed several housekeepers still around, which was confusing given the earlier response about housekeeping being unavailable. Ultimately, overwhelmed by the series of inconveniences and the pressing time, I requested the front desk to cancel our booking. We decided to switch to another Marriott location downtown, where thankfully, the service was significantly better, living up to the standards one would expect from Marriott. This experience at the Residence Inn by Marriott Sacramento Cal Expo was a letdown, especially considering the brand's reputation for quality service and accommodation.