Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection, located in San Antonio, is a hospitality destination that has garnered mixed reviews from guests. The property is appreciated for its unique offerings and services, but there are also aspects that some guests find lacking. Below are lists that highlight key points of praise and criticism based on user feedback.
1/5
Show All Photos
Safe area
Luxury
Spa
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection
8.5
(916 ratings)
San Antonio, United States -
show on map
1.19 km The Rim Shopping Center
1.4 km Six Flags Fiesta Texas
1.5 km La Cantera Golf Club
Hotel Overview
Hotel highlights
Location
Atmosphere
Food
- Location: Guests love the convenient location, close to numerous attractions and amenities.
- Ambiance: The hotel's design and atmosphere are often highlighted as elegant and inviting.
- Spa Services: The on-site spa is a favorite among guests, offering a range of treatments that are praised for their quality.
- Room Comfort: Many guests find the rooms to be comfortable, well-appointed, and offering good rest.
- Customer Service: The staff's friendliness and professionalism are frequently commended.
Area for improvement
Parking
Bathroom
Kitchen
- Price: Some guests feel that the price point is too high for the value received.
- Booking Issues: Problems with reservations and booking management have been a point of frustration for some.
- Parking: The parking situation, including availability and cost, is often cited as a drawback.
- Food Quality: Not all guests are satisfied with the food options and quality at the hotel's dining facilities.
- Noise Levels: Some guests mention that noise can be an issue, affecting the overall tranquility of their stay.
Amenities
Kids pool
Tennis court
Grocery/Convenience store
Breakfast available
Pool
Hot Tub
Spa
Parking available
Related hotel videos
8.5RateScore
Total 916 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.7
8.6
booking
80 Reviews
7.7 / 10
expedia
836 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Parking
Fitness
Cleanliness
Location
Amenities
Atmosphere
Food
Bathroom
Wellness
Pool
Spa
Sleep
Bar
Breakfast
Kitchen
Business
Family
Couples
Accessibility
Gym
Nature
Restaurant
Hot Tub
Nightlife
Entertainment
Wi-Fi
Air Conditioning
Transit
Parking was mentioned 134 times
57% Negative28% Positive
Reviews based on Parking
Erica Pahua7 months ago
3/5
Clean and Fancy on the outside but rooms are small and outdated. Okay for a couples retreat but not super kid friendly. The hotel is conveniently located, with plenty to do nearby. I was here for a conference but my Mom kindly traveled with us to be with my kids. When we travel with my family we are used to a kitchen and space but the rooms didn’t even have a microwave 😒. They did have a tiny fridge. The pools were great but they do have A LOT of chlorine and the water is chilly for an indoor pool. One of my kids has sensitive skin and the excessive chlorine burned his skin. The Staff is friendly, some more than others. Parking is inconvenient. High nightly rates ($30-$40/day) plus tip without an alternative option. Everything has to go through the downstairs bell boys. We were rushed to get to a conference and trying to load our own stuff onto a bell cart but had to get in line for one of the bell boys. I am totally grateful they are willing to help but it’s too much rule following. You don’t feel free and relaxed to go about your day without checking with the bell boys 🤣. With all the options in Texas, there are plenty of other places, true fancy resorts if you are a couple and true family friendly hotels if you are with your family 🙂. Yes, I would come back if my stay is free but if I have to pay for it, I am spending my money elsewhere.
Kristi McLemore9 months ago
3/5
Beautiful hotel, nice location close to La Cantera with great shopping. Rooms and hotel are beautiful but the lack of full service is less than expected for a "resort". I don't think they should call this a resort. No room service, no daily room cleaning or towels change unless you pay extra so we have to take out our own trash, request fresh towels daily which is less than ideal. Upon arrival, we were immediately bombarded with a concierge that tried to push a vacation time share on us which was opposite of welcoming. The valet staff was excellent, very polite and prompt. The pool is nice but you have to exit through the front doors with all your pool stuff which is odd, they try to charge $150/day for cabanas and the cabanas are old, cushions stained, and curtains worn out. There is a bar with decent cocktails which is nice and pool area is beautiful. They have a little market with grab and go breakfast but it was so greasy so we didn't go back so now we have to leave the resort to have breakfast each day which is not relaxing at all. The gym is by far the nicest gym I've ever had access to at the hotel and we do use that daily. All in all, there are definitely highs and lows, but we likely won't stay here again due to lack of service that is included.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 163
Number of floors 7
Number of buildings/towers 1
Year Built 2012
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
23Download
204Upload
13Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $1.9
Coffee
$3 - $8.3
Beer 0.5L
$1.6 - $2.6
Meal, inexpensive restaurant
$9.2 - $30.4
Public transport, one-way ticket
$1.5 - $2.3
Taxi 1km (normal tariff)
$1.7 - $2.9
Meal for 2 people, mid-range restaurant, three-course
$50.7 - $147.5
Bottle of mid-range wine
$8.1 - $18.4
McMeal at McDonalds
$10.1 - $11.1
Coke/Pepsi 0.33L
$1.8 - $3.7
Public transport, monthly pass
$35 - $77
Gasoline (1 liter)
$0.6 - $1
Mobile phone monthly plan
$36.9 - $69.1
Fitness club, monthly fee
$41.5 - $109.7
Weather In San Antonio
°C
°F
Precipitation In San Antonio
mm
in
Air Quality
Moderate
PM2.55
PM1011
36
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 10:00
Children welcome
No pets