Canopy by Hilton San Antonio Riverwalk is a premium hotel that offers guests a mix of contemporary design and historical elements inspired by the local culture. Located beside the famous Riverwalk, it provides convenient access to several attractions and dining options. Based on user reviews, here's a breakdown of its strengths and areas that could use improvement.
1/5
Safety index
80 out of 100
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Safe area
Business
Adventure sport
City
Canopy by Hilton San Antonio Riverwalk
9.0
(2,063 ratings)
San Antonio, United States -
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210 m San Antonio River
490 m Alamo
560 m Market Square
Hotel Overview
Hotel highlights
Location
Bar
Cleanliness
- Location: Situated right on the Riverwalk, offering easy access to numerous attractions, shops, and restaurants.
- Design & Ambiance: Features a modern design with cultural references, creating a unique and welcoming atmosphere.
- Customer Service: Staff are known for being friendly, helpful, and attentive to guests' needs.
- Food Quality: The on-site dining options are praised for their variety and quality of food.
- Room Comfort: Guests appreciate the comfortable beds and well-appointed rooms that ensure a good night's sleep.
Area for improvement
Pets
- Noise levels: Some guests have reported that the rooms facing the street can be quite noisy, particularly at night.
- Price: Many find the hotel to be on the pricier side, especially when considering the added costs for parking and other amenities.
- Parking Challenges: The hotel’s parking situation is described as less than ideal, with limited spaces and high fees.
- Room Size: A few reviewers have mentioned that the rooms, particularly the bathrooms, can feel cramped.
- Booking and Billing Issues: There have been instances of booking and billing errors which have caused inconvenience to some guests.
Amenities
Extra beds/cribs
Toys/Games
Breakfast available
Pet friendly
Parking available
Restaurant
Bar
Laundry
Related hotel videos
9.0RateScore
Total 2,063 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.8
9.2
booking
1,093 Reviews
8.8 / 10
expedia
970 Reviews
9.2 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Bar
Food
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Parking
Sleep
Atmosphere
Breakfast
Bathroom
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Accessibility
Fitness
Business
Pets
Gym
Couples
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Family
Nature
Wi-Fi
Pool
Location was mentioned 157 times
3% Negative94% Positive
Reviews based on Location
Taka K6 months ago
Wonderful stay at Canopy by Hilton San Antonio Riverwalk! We enjoyed staying the hotel two nights from December 25, 2024. Friendly and helpful staff, great dinings and location is just perfect with direct access to riverwalk through Domingo Restaurante.||Room is very clean, modern interior, elegant bathroom, good enough size fridge with Nespresso! Water bottle is available in the room and you can take water through machine in the hallway.||Domingo Restaurante is located in the lower Riverwalk (RW) floor with very unique and tasty selections. The restaurant is available from breakfast, lunch to dinner. It also has happy hour from 3-5pm Mon-Thu. Otro Bar is located at third floor which has a nice view of Riverwalk with light up at night.||Adam, Director of Front Office was the best! He was super helpful, he streamlined my two reservations one night each in consecutive days very smooth. It was a memorable stay of San Antonio and Canopy by Hilton San Antonio Riverwalk.||I would highly recommend this hotel if Riverwalk is your primary interest and if you are foodie.
Megan Costella8 months ago
5/5
What a gem this hotel was! From the staff being so attentive and professional, to the room meeting every expectation, I would 10/10 recommend this hotel. The location is in a great location to the river walk and is walking distance to anything nearby. The hotel was noticeably clean, and that was from the exterior down to the halls and room itself. Our hallway had a filter water station with an ice machine built into the wall which was a convenient addition. Our dog stayed with us and she had the best time, as the room was plenty of room to get comfortable and there’s a park right around the corner. Black out curtains, built-in drawer refrigerator, excellent AC temperatures for the room.. The list goes on. Thanks again for the awesome stay I will certainly be back!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 195
Number of floors 19
Number of buildings/towers 1
Year Built 2021
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
15Download
69Upload
20Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
78 out of 100
Safe
Nighttime safety
46 out of 100
Risky
San Antonio safety index
80
Overall Safety Index
Safe
An average rating of the six safety categories
80 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
64
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
93
Property safety
Risky
Likelihood of theft.
54
Political safety
Safe
Potential for infringement of political rights or political unrest.
80
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
86
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
48
Overall Crime index
Moderate
An average rating of the crime categories
48 out of 100
Property crime severity
Moderate
59
Mugging or robbery 37/100
Car theft 46/100
Car break-ins 59/100
Home break-ins 48/100
Violent crime severity
Moderate
51
Physical attacks 38/100
Racism or religion motivated attacks 25/100
Other crime severity
Moderate
57
Insult or harassment in public 39/100
Corruption or bribery 42/100
Drug problem 56/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $1.9
Coffee
$3 - $8.3
Beer 0.5L
$1.6 - $2.6
Meal, inexpensive restaurant
$9.2 - $30.4
Public transport, one-way ticket
$1.5 - $2.3
Taxi 1km (normal tariff)
$1.7 - $2.9
Meal for 2 people, mid-range restaurant, three-course
$50.7 - $147.5
Bottle of mid-range wine
$8.1 - $18.4
McMeal at McDonalds
$10.1 - $11.1
Coke/Pepsi 0.33L
$1.8 - $3.7
Public transport, monthly pass
$35 - $77
Gasoline (1 liter)
$0.6 - $1
Mobile phone monthly plan
$36.9 - $69.1
Fitness club, monthly fee
$41.5 - $109.7
Weather In San Antonio
°C
°F
Precipitation In San Antonio
mm
in
Air Quality
Moderate
PM2.55
PM1011
36
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 11:00
Children welcome
Pets welcome