Quality Inn & Suites Slidell

Tracey Stolz6 months ago

1/5

I checked in at approximately 9:46pm on January 3, 2024. I registered with two short hair lab service animals. I provided training certificates at check in. We checked out at 9:30am the very next morning. The manager proceeded to charge me $250.00 cleaning fee because they stated there was dog hair everywhere. I always place a blanket on top of the hotel comforter and my dogs are well groomed. I have been staying with choice hotels for over 15 years and have stayed multiple nights at other locations and have never had this happen. I feel ripped off and taken advantage of. Shame on this location. Update to your response.... as a walk in customer, I can assure you I was NOT told this was not a pet/service animal friendly hotel. I would not have stayed. I can assure you the ream did not require a deep clean and we always place a protective blanket on top of the hotel comforter. There is not reason to charge a $250.00 cleaning fee just because of dog hair. I will never stay at this location again, and will assure you I will let everyone in our communities across the country and with other disabled service animal owners to beware.