Wildwood Snowmass

Jacqueline-Marie Ferland2 years ago

1/5

EDIT: in addition to everything I described below, they overcharged me. I stayed with a friend and after repeated requests to split the bill they charged me the full amount and her another half amount. I have tried calling and emailing and no response. This is unacceptable. I rarely leave reviews but this one needs it. It should be said that the room and common areas were clean, but that was just about the only good thing. Upon arrival I was told my room wasn't ready and to wait in the bar area (no big deal), that they'd come get me when it was ready. More than an hour later still nothing, so I go to the front desk and it turns out the room is ready but the TV doesn't work. They gave us a discount so I didn't care. Once I got the room though there were many issues: 1) they gave us bunk beds, even though we booked a standard double months in advance. It turns out they over booked and gave all the standards away. I was here for work and staying with a colleague so bunk beds weren't really the best set up, but it was apparently their very last room. 2) nothing was properly stocked. Not towels, conditioner, etc. When we called down to get more, it took HOURS for them to bring even basic things. 3) the clothes steamer didn't work. I called down for another, that one was broken, too. I gave up at that point. 4) lots of unfinished elements. TV wasn't replaced, the lock on the door (the hinge type) was missing a component so it didn't lock. 5) hot tubs were broken for the majority of the trip. I believe hot tubs are a key amenity for hotels like these (which usually contributes to the price). 6) upon check out despite clearly asking to split the bill they charged it all to my card. An easy fix but just another indication of the vibe. They are renovating the hotel but honestly these issues weren't related to that, these were due to mismanagement and poor staffing. I'm not a person who needs a fancy hotel experience, but when you are paying higher prices like these, I believe the basics should be met. They just weren't.