Holiday Inn Express St. Petersburg North (I-275), an IHG Hotel

Joseph Reddy7 months ago

1/5

I have been a rewards member since I have to travel monthly for my second job and I stay at holiday Inn Expresses a lot. This was easily the worst one I have been to. I only ask for the basics while traveling. During check in, I asked for a quiet area since am a light sleeper and am easily awoken by loud noises. After checking in the refrigerator was broken. I informed the front desk and this was fixed while I worked during the day. When I returned, the room was obviously not cleaned, nor were the towels replaced (which has happened at every other holiday Inn stay). As soon as i was about to fall asleep, the neighbors on the opposite wall from the bed had their t.v. playing so loud that it could be easily heard across the hall and through the walls- and never turned it off all night. Nobody in my room complained initially, but Management did nothing. The next day I went to breakfast at 0745 and most breakfast items were already out of stock and the coffee machines were empty. I waited another hour before the coffee and breakfast items were replenished. The hotel was maybe at 50% capacity? Why was nobody there to restock or clean the breakfast area???? That night, my neighbors blasted the volume on their television again so loud that it can again be heard through the walls. I was tired, and REALLY TIRED of the shenanigans, that rather than confronting our neighbors and likely being taken away in handcuffs, I complained about the noise to the front desk. The neighbors eventually did barely turn the tv volume down, but did so in the early hours of the morning, as I was leaving for work. Thanks to the lack of sleep and comfort that I PAID FOR, my business suffered. This is honestly the worst holiday Inn I have ever visited. Working without sleep is not fun. The hotel management doesn't care, the place is not cleaned very well, the clientele is selfish and classless at best, and the breakfast food is inconsistent. This experience was so bad that im planning on canceling my IHG rewards membership because I don't see myself staying at any Holiday Inn Expresses any time soon.