The Vinoy Resort & Golf Club, Autograph Collection

Katy Zhang6 months ago

5/5

Edit: The resort manager Richard called and resolved my situation. He also promised on actions to prevent such things from happening again as well as a decent compensation for my experience. He is very professional and responsive. Given his good attitude towards this whole situation and positive resolution and steps to make this resort better, I’m willing to change my original review. And I look forward to visiting this resort again. ————————— They billed me for four nights of valet parking, even though I only stayed three nights. Called them several times, no response to my calls or attempts to clarify this charge, leaving me puzzled and frustrated. Housekeeping left our door open the entire day while we were out, and to top it off, a random knock at 3 am? Scary and not cool! While the manager offered apologies and an explanation later, the absence of any compensation to address this gross oversight was disappointing, to say the least. And let's talk service—or lack thereof. Asked for a microwave, had to call twice, and it took more than half hour to get it. Plus, housekeeping picked up our used towels but forgot to replace them, leaving us with only two towels until we had to specifically request replacements. Overall, despite the hotel's self-proclaimed 4-star rating, my experience fell far below this standard. It was the most unpleasant and unsatisfactory hotel stay I have encountered. Won't be going back and can't recommend it to anyone looking for a hassle-free stay.