Sheraton Steamboat Resort Villas

M J6 months ago

1/5

On Tuesday, December 26th after driving for over 3 hours from my home in Denver, I was greeted with the worst customer service I have ever experienced by your bar staff and on-site customer service staff. I had just checked in and decided to relax myself by going to the bar while I waited for my partner to arrive. The holidays are a difficult time for me as I’ve recently lost several family members so I wasn’t as energetic as the other patrons in town for the holidays. Apparently that offended the bartender because as soon as I sat down he was extremely aggravated. He decided to ask me what was wrong (while I was wondering that about him) and I simply said “It kind of seems like you don’t want to serve me”. This prompted him to snatch the drink out of my hand and loudly announce “I can’t serve you at this point. I want you to leave.” I was clearly perplexed since this has never happened to me. I asked him why he felt that way and he ignored me. I had to ask him a few more times until he said “You’re slow to answer.” (Not true). I asked him to call the manager (Maizy) over because I found it to be odd and he wasn’t answering my questions.I explained to her that despite me being completely respectful and in no way hostile, the bartender decided to unrightfully refuse me service (after pouring my first drink of the night). Instead of coming to some common ground like adults should or apologizing for the way I was treated like a normal human being would, your “higher up” staff member decided to belittle me by saying, “It looks like you’re about to cry. Clearly this is emotional for you.” with a creepy smile on her face, completely unprovoked. ???? Even if I was about to cry, it’s not professional to make fun of a customer for being rightfully embarrassed. Usually the Marriott is a place of respite for me and my family but I can no longer support the Marriott brand due to the ignorance I experienced at your property. I suggest that you train your employees on how to treat others. I had to leave the reservation early because I felt so uneasy. I recommend the steamboat grand if you want decency.