Days Inn by Wyndham Syracuse

Brandonn Songs8 months ago

1/5

This hotel was a horrible experience, Normally I don’t complain but I been working in hotels for 4 years & I had to stay here for 5 days due to an emergency, at check in my id and card was never checked. They just manually authorized my card which is a huge security issue, The place was really dirty & scary, guest laundry was broken, on my last day I woke up and their was a Bed Bug on the pillow. It really scared me & I’m glad I didn’t get bit. This could of been a lawsuit , This is a huge issue that this was in my room, I killed it and threw it away, it made me feel so uncomfortable I left a day early and found somewhere else to stay. I talked to an older manger about this and all he said was “ haven’t seen those in a long time” , he didn’t charge my for the night I left which was pointless because I wasn’t going to get charged anyways because I paid for trip protection. So no compensation was really given. I left my room and left my charger in the room & when I called back the lady said hold on can you call back in 30 minutes. And I said it’s in the room , she put me on hold for like 2 minutes & they said it wasn’t in the room. They probably didn’t even check. So I had to buy a new 40$ charger from apple. This is ridiculous and I deserve like a full refund. Absolutely unacceptable.