Hilton Garden Inn Toledo Downtown

Colby Halker8 months ago

1/5

The rooms were nice and clean but booking a block of rooms here was an absolute nightmare. Honestly it was the part of wedding planning that caused me the most stress! I had so many guests book at other hotels because they were told there was no rooms left, but when I called I would find out there were plenty. My SIL called 4 times in one day and got 4 different answers on how many rooms were left in the block with the first time being told there were none! Then on top of this stress of my guests being told there are no rooms when there were plenty I was also never told at any point that parking wasn’t included. I expect to pay for parking in places like NYC or Chicago but Toledo? So I get calls while I am getting ready for my wedding about parking at the hotel and if I knew it was 15 bucks whether they were parked all night or for just long enough to check in and leave. To say I was furious that my family had to pay an extra 15 just to park to check in and immediately leave was an understatement and I had to go ahead and start a phone tree to warn everyone else not to park for check in! Just what a bride needs, more stress! Then my husband tries to check in early and lets them know he doesn’t care if the room is clean, we aren’t going to it until after the wedding, just want to make sure our room doesn’t get given away and that we can just come back and go right to our room. They refuse and assure us that our room will be waiting for us until after the wedding and of course that was not true. We reserved a suite so that we could hang out and unwind with our immediate families after the party and thank them for all their help, but they ‘overbooked’ and we were given a regular room that would not fit even some of our family since we came back so late. Then on top of that some people had their block price not used since their rooms were swapped due to overbooking so again, not pleased. So overall I would have given a 1 for the embarrassment/stress this hotel has caused and while I don’t ever plan on getting married again I would tell anyone getting a block of rooms to pick a different hotel, the rooms were clean so there is one point for that. But yea when we met the family that stayed at the staybridge instead, they raved about it so I’d tell people to book blocks there instead.