Comfort Inn Denver West Arvada Station

Cheri D9 months ago

I have stayed with Choice and a Gold member, have to say this is the worst stay in some time. I had to check in late that night around 1am due to working late at my hospital. I was given room 113, do not recommend this room, first room on right first floor. I had 2 bed that BOTH had someone else black hair and dirt between the sheets and comforter, they just made it and no sheet change. I had chunks in the tub and dirt on the floor made my feet black. I went to the front desk right away 10-14-2023(1:10 am) and showed pictures, what was happening, and the night front desk guy said he would tell his manager tomorrow and said nothing else. He did not offer me another room, so I thought they were sold out, they were not come to find out. So, I slept in my pajamas on a naked bed for $180.00. The next morning, I talked to the front desk gentleman and found that I should have been moved to a new room or to another hotel, he was shocked to my treatments... I was not happy with this inconsideration of a person from the night before. The day gentleman offered me a return of my money for the next night I had booked, and a discount for what happened, I was happy with this and leaving too!! I booked in Broomfield Comfort Suites for this next night. I went back to the room and then decided to look under the bed.... yeah, dust bunnies, papers, and dirt, been over 6 months since cleaned... you can tell with the amount that was under sink, nightstand, chair also. This is embarrassing for Choice Hotels chain and people should be accountable for cleanliness. I say EVERYONE ROMOVE SHEETS FROM THE BED and place on floor with dirty towels. They need to be forced to change sheets. If you do not do this lazy staff will just fix for the next person.... and the next and the next... sad but true these days... I am Currently checked in to Choice Comfort Suites off of Destination way and HWY 36, Broomfield I'm happy to call this a true choice hotel experience!!