Fraser Suites Hanoi is a well-regarded accommodation option among guests, praised for its prime location, quality of service, and modern amenities. The establishment has garnered positive feedback for its high standards of comfort and convenience, making it a top choice for both leisure and business travelers. However, like any other property, it has areas that could be improved upon according to some guests.
1/5
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Fraser Suites Hanoi
9.0
(361 ratings)
Hà Nội, Vietnam -
280 m West Lake
2 km Ho Chi Minh Mausoleum
2.5 km Dong Xuan Market
Hotel Overview
Hotel highlights
Location
Fitness
Cleanliness
- Top-Notch Location: Situated in a prime area, making it easy for guests to explore the city and its attractions.
- Spacious Accommodations: Large and well-appointed rooms providing guests with comfort and the sense of a home away from home.
- High-Quality Amenities: Features a range of modern facilities catered to both adults and children, ensuring a pleasant stay for all family members.
- Exceptional Service: Staff praised for their professionalism, friendliness, and willingness to go the extra mile to assist guests.
- Meticulous Cleanliness: High standards of cleanliness maintained throughout the property, ensuring a hygienic and comfortable environment.
Area for improvement
- Inconsistent Wi-Fi: Some guests have reported issues with the Wi-Fi connection being unstable or slow at times.
- Limited Parking: Challenges with parking availability, especially for guests with vehicles, due to limited spaces on-site.
- Noisiness: Some rooms are susceptible to external noise, potentially affecting the peace and quiet of guests.
- Price Point: A few guests feel that the pricing is a bit on the higher side compared to other accommodations in the area.
- Dated Decor in Some Areas: Portions of the hotel show signs of wear and could benefit from updates to match the overall modern aesthetic of the property.
Amenities
Kids pool
Kitchen
Microwave
Living/Dining area
Babysitting
Grocery/Convenience store
Pool
Breakfast available
Related hotel videos
RateScore
Total 361 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
222 Reviews
9.1 / 10
expedia
139 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
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Parking
Location was mentioned 32 times
Reviews based on Location
The staff are very nice and great to work with whenever I had any questions. They are skilled at conversing in English and the manager went to great lengths to help resolve an issue that came up. This experience has led to me want to stay again for future trips. Location is obviously desirable due to it being in west lake.
Lakeside Beauty I have stayed in many Fraser properties across the globe, and I can confidently say this one is one of the most stunning of them all - especially thanks to the million-dollar views of the stunning west lake and the landscape around it that most rooms come with! Also, this can easily compete with Luxury hotels as much as with serviced residences as it radiates lavish luxury and delivers fine hospitality from the minute you check in until you check out! And the wonderful staff elevates the luxury to the next level. The views from the room were so wonderful (especially allowing you to enjoy the magic of Monsoon), I never left the room to even explore the city! Be warned, you can easily become a homebody if you check in to this fabulous residence! LOCATION: Located on the fringe of West Lake with easy access to all key points of interest, and a ton of Food and drink options nearby. DINE + DRINK: I didnt try the breakfast so cannot comment. But the highlight of the stay was the Spectacular Rooftop Lounge (SKY LOUNGE) which will take your breath away. A perfect spot for an evening sundowner or a morning coffee with million-dollar views. Easily one of the most stunning rooftop bars not just in Vietnam, but all of Asia - A Hidden gem! ROOM: I stayed in Room 1219, which was a 1 bedroom suite, so this review is based on that; SIZE: Very spacious suite with a big Living room that comes with a special Dining area and a decent kitchen(with a big refrigerator, microwave, etc but no Oven) and an equally big Bed Room. enough for 2 adults and simple baggage; VIEW: Sweeping views of the West Lake from both the living room windows and Bedroom windows. AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: JHuge stunner of a bathroom that is luxurious and has a lovely Stand-in shower; TOILETRIES: Excellent Spa quality Toiletries FACILITIES: A Very good Gym with a good range of weights and Cardio machines for a fine workout. They also have a local gym called ELITE FITNESS Center attached to the hotel building. The Swimming pool is pretty decent too. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to the Front desk staff and the lovely ladies at the SKY LOUNGE rooftop bar HOW WIRED YOU WILL BE: Free high-speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 280
Number of floors 25
Number of buildings/towers 1
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
113Upload
89Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
Precipitation In Hà Nội
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 14:00
Check out until 12:00
Children welcome
No pets or service animals