Grand Mercure Hanoi, according to user reviews, is a well-appreciated accommodation option in Hanoi, offering guests a blend of local charm and modern amenities for a comfortable stay. Its prime location, dedicated service, and range of facilities make it a popular choice among travelers visiting the area.
1/5
Safety index
55 out of 100
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Business
Family
Luxury
Spa
Grand Mercure Hanoi
9.1
(207 ratings)
Hà Nội, Vietnam -
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910 m Ho Chi Minh Mausoleum
1.5 km St. Joseph's Cathedral of Hanoi
2 km Hanoi Opera House
Hotel Overview
Hotel highlights
Atmosphere
Location
Breakfast
- Exceptional Service: Staff are praised for their attentiveness, friendliness, and excellent customer service.
- Prime Location: Situated in a convenient location, making it easy for guests to explore local attractions and amenities.
- Quality Dining: The hotel's dining options receive commendations for their variety and quality.
- Comfortable Rooms: Guests appreciate the clean, spacious, and well-equipped rooms.
- Amenities: A wide range of facilities, including a fitness center, pool, and spa, adds to the comfort of guests' stays.
Area for improvement
- Price Point: Some guests feel the pricing is a bit on the higher side compared to other local options.
- Wi-Fi Connectivity: A few guests have reported issues with the Wi-Fi signal strength and connectivity.
- Decor: While many find the hotel's design appealing, a few guests think it could benefit from an update or refresh.
- Noise Levels: Guests staying in rooms facing busy streets have mentioned noise as a disturbance.
- Availability of Pool: Although available, the pool's size and availability during busy periods have been points of concern for some.
Amenities
Extra beds/cribs
Pool
Breakfast available
Free WiFi
Spa
Gym
Air conditioning
Laundry
Related hotel videos
9.1RateScore
Total 207 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
9.1
9.6
booking
194 Reviews
9.1 / 10
expedia
13 Reviews
9.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Atmosphere
Location
Breakfast
Food
Cleanliness
Bar
Amenities
Fitness
Bathroom
Restaurant
Sleep
Transit
Business
Wellness
Spa
Atmosphere was mentioned 36 times
0% Negative97% Positive
Reviews based on Atmosphere
Poh ling8 months ago
5/5
In summary, my stay at this hotel was marked by its friendly staff, efficient processes, clean and comfortable room, delightful dining experience, and a helpful concierge team. I couldn't have asked for a better experience, and I eagerly look forward to returning in the future. I had a wonderful experience during my stay at this hotel. The staff truly stood out with their exceptional friendliness, making me feel welcome from the moment I arrived. The room itself was impeccably clean, I appreciated the comfort and cleanliness it provided, which significantly enhanced my overall experience. On top of that, dining at the restaurant on level 2 was a delightful experience. The atmosphere was pleasant, leaving me thoroughly satisfied. The concierge staff also deserves special mention for their unwavering friendliness and remarkable assistance throughout my stay.
瑞貴 斉5 months ago
Gym at rooftop and Personal trainer (Dung) was excellent|The hotel is brand new and equipment was great|The rooftop bar was quiet and nice atmosphere |The room is clean and well equipped |The breakfast at the hotel was also great and check in service was very fine
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 181
Number of floors 16
Number of buildings/towers 1
Year Built 2020
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
110Upload
91Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
80 out of 100
Safe
Nighttime safety
57 out of 100
Risky
Hà Nội safety index
55
Overall Safety Index
Risky
An average rating of the six safety categories
55 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
56
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
100
Property safety
Unsafe
Likelihood of theft.
33
Political safety
Very Unsafe
Potential for infringement of political rights or political unrest.
9
LGBTQ safety
Risky
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
46
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
88
36
Overall Crime index
Low
An average rating of the crime categories
36 out of 100
Property crime severity
Moderate
45
Mugging or robbery 37/100
Car theft 32/100
Car break-ins 36/100
Home break-ins 37/100
Violent crime severity
Low
30
Physical attacks 28/100
Racism or religion motivated attacks 12/100
Other crime severity
Low
31
Insult or harassment in public 31/100
Corruption or bribery 78/100
Drug problem 40/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
°C
°F
Precipitation In Hà Nội
mm
in
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 14:00
Check out until 12:00
Children welcome
No pets or service animals