InterContinental Hanoi Westlake, an iconic hotel, is highly favored by guests for its unique location on the serene waters of West Lake, providing a tranquil retreat from the bustling city center. This luxurious hotel combines contemporary comfort with traditional Vietnamese design elements, creating an elegant and inviting atmosphere. From exceptional dining experiences to impeccable service, guests have shared their appreciations and concerns based on their stays.
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InterContinental Hanoi Westlake, an IHG Hotel
8.7
(1,556 ratings)
Hà Nội, Vietnam -
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140 m West Lake
1.5 km Ho Chi Minh Mausoleum
2 km Dong Xuan Market
Hotel Overview
Hotel highlights
Breakfast
Location
Nature
- Picturesque Location: Guests rave about the hotel's unique setting on the water, offering breathtaking views and a peaceful ambiance.
- Exquisite Dining: The variety and quality of food available at the hotel's restaurants are frequently highlighted, providing guests with exceptional culinary experiences.
- Luxurious Rooms: Many reviews mention the comfortable and well-appointed rooms, complimenting their spaciousness and elegant design.
- Attentive Service: The staff's professionalism and attentiveness to guests' needs are consistently praised.
- Excellent Amenities: The hotel's facilities, including the swimming pool and fitness center, are noted for their quality and accessibility.
Area for improvement
- Cost: Some guests consider the pricing of the rooms and services to be on the higher side.
- Location: Despite its picturesque setting, a few guests find the hotel's location a bit far from the city center and main attractions.
- Wi-Fi Connectivity: There are occasional complaints about the Wi-Fi service being slow or intermittent.
- Maintenance: A few reviews mention the need for better upkeep in certain areas of the hotel.
- Limited Shuttle Service: The limited schedule and availability of the hotel's shuttle service to the city center were inconvenient for some guests.
Amenities
Kids pool
Extra beds/cribs
Pool
Breakfast available
Spa
Free WiFi
Air conditioning
Laundry
Related hotel videos
8.7RateScore
Total 1,556 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.6
8.8
booking
568 Reviews
8.6 / 10
expedia
988 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Breakfast
Location
Amenities
Food
Nature
Bar
Cleanliness
Atmosphere
Fitness
Restaurant
Sleep
Pool
Bathroom
Business
Couples
Family
Nightlife
Gym
Wellness
Transit
Spa
Kitchen
Air Conditioning
Accessibility
Wi-Fi
Entertainment
Parking
Breakfast was mentioned 282 times
8% Negative88% Positive
Reviews based on Breakfast
Daniel E6 months ago
The overall experience and service we received this Christmas at InterContinental Hanoi Westlake has put this hotel in my Top 5 in the world. |We arrived to an early check in and an upgraded room. The staff couldn't do enough everywhere we went - restaurants, concierge, reception. Everyone we met, just excellent service.||The inclusive buffet breakfast - perhaps the best of any hotel I've ever experienced!|We booked into the Milan Restaurants for Christmas Eve dinner. The set menu was phenomenonal - creative and delicious - and again; the staff were fantastic! This was our fave. ||Christmas Day we booked into Café du Lac, a different vibe as it was a buffet lunch and less smooth an experience (wish we'd gone back to Milan), but so much effort had gone into the buffet it was still an impressive experience. ||The large, over-water room with balcony had everything you could ever imagine, from minibar to huge bath, rainforest shower to pillow menu, massive smart TV to wireless & USB charging, ironing board to safe, bathrobes and slippers to wine glasses, tea making facilities and complimentary water. All made up daily. And if you didn't wanna walk - just press zero for the buggy to come collect you. ||We stayed 3 nights and left feeling valued, relaxed and superbly looked after. Thank you IC!
Evan Pelz6 months ago
5/5
An incredible hotel, highly recommend when you visit Hanoi! First the hotel is gorgeous. The rooms are comfortable with luxury details. The views of the sunset are incredible. The staff are great with warm hospitality, every interaction was enjoyable. It is great to have a quiet break after a busy day of touring or exploring the Old Quarter, so the location is excellent. The food was good, I really loved the restaurants. My one recommendation would be to add vegetarian options at the Vietnamese restaurant- it was a shame we couldn’t eat there. Other than that, appreciated how much everything was labeled and easy for allergies and restrictions. Thank you for such a wonderful stay!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 318
Number of floors 5
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
108Upload
88Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
°C
°F
Precipitation In Hà Nội
mm
in
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets