Pan Pacific Hanoi, known for its picturesque views and exceptional service, is a well-regarded hotel among guests. The hotel's prime location, luxurious amenities, and attentive staff create an inviting atmosphere for travelers seeking comfort and elegance during their stay. However, like any establishment, it also faces certain challenges, as noted in various user reviews.
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Pan Pacific Hanoi
8.7
(1,203 ratings)
Hà Nội, Vietnam -
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Nearby West Lake
1 km Ho Chi Minh Mausoleum
1 km O Quan Chuong
Hotel Overview
Hotel highlights
Location
Dining
Breakfast
- Exceptional Service: Staff are consistently praised for their attentiveness and professionalism, ensuring a welcoming and comfortable stay.
- Stunning Views: Guests can enjoy breathtaking city and lake views from their rooms, making for an unforgettable experience.
- Luxurious Amenities: The hotel offers a wide range of high-end facilities, including a well-equipped gym, spa, and pool.
- Prime Location: Its central location provides easy access to local attractions, shopping, and dining options.
- Quality Dining: The on-site restaurants serve a variety of delicious cuisines, catering to diverse tastes and preferences.
Area for improvement
Air Conditioning
- Pricey: Some guests find the hotel to be on the expensive side, especially when considering additional services and dining options.
- Room Maintenance: A few reviewers have noted issues with room maintenance, including outdated furnishing and minor repairs needed.
- Busy Area: Due to its central location, the area can be quite busy, leading to noise concerns for some guests.
- Complex Parking: The parking situation can be challenging, especially for those unfamiliar with the area.
- Booking Issues: There have been instances of booking discrepancies or miscommunications, causing inconvenience upon arrival.
Amenities
Babysitting
Extra beds/cribs
Pool
Breakfast available
Spa
Free WiFi
Air conditioning
Laundry
Related hotel videos
8.7RateScore
Total 1,203 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.4
8.8
booking
372 Reviews
8.4 / 10
expedia
831 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
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Dining
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Nature
Fitness
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Business
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Pool
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Gym
Parking
Spa
Accessibility
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Family
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Kitchen
Location was mentioned 185 times
4% Negative86% Positive
Reviews based on Location
Paul A6 months ago
Stayed here with a Viking tour. Rooms are excellent , staff is outstanding — fluent in Wnglish which is important to us. Great location and views. Price was included in our tour, but the Travelocity price (which I queried) looked pretty affordable for a first class hotel. ||I particularly want to call out the concierge staff, which handled a special request for me on short notice with outstanding service.
Xuyen Doan5 months ago
3/5
Location good, hotel facilities are aged, amenities with good quality, breakfast selection is exceeding expectation, concierge gents are attentive, but cold reception girl made me trip so unforgettable. Hardware is not that important to hospitality, but heartware is essential! Change the attitude or the way how to communicate, it make big difference!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 273
Number of floors 20
Number of buildings/towers 1
Year Built 1998
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
4Download
96Upload
87Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
°C
°F
Precipitation In Hà Nội
mm
in
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 14:00
Check out until 12:00
Children welcome
No pets or service animals