Pullman Hanoi Hotel

Mohd Akbar7 months ago

3/5

My recent stay at Pullman Hanoi left me with mixed feelings. While the hotel boasts a convenient location and provides essential amenities, a frustrating check-in experience somewhat overshadowed the positives. Upon arrival, I encountered an issue with adding my membership number, despite the booking explicitly enabling it. The check-in lady seemed unyielding in her refusal to accommodate this request, which was disappointing. The lack of flexibility in such a matter detracted from the overall customer service experience. The room, though averagely sized, offered all the basic amenities one would expect from a hotel of this caliber. While comfortable, it lacked the luxurious touch I had anticipated from a Pullman property. The decor and furnishings seemed a bit dated, and a refresh could enhance the overall ambiance. Despite the proximity to the old town, it's worth noting that accessing it requires a taxi ride. While the distance is not excessive, the inconvenience of relying on transportation to reach the heart of Hanoi may be a consideration for travelers seeking a more centrally located accommodation. On a positive note, the hotel staff, beyond the check-in encounter, were generally friendly and accommodating. In summary, Pullman Hanoi offers a decent stay with a location that, while not in the immediate vicinity of the old town, provides reasonable access. The room, though basic, serves its purpose. However, the check-in hiccup left me with a less-than-stellar impression. With a bit more attention to customer service and perhaps some room renovations, Pullman Hanoi has the potential to elevate its guest experience.