Sheraton Hanoi Hotel is a well-regarded hotel noted for its impressive amenities and services. Based on user reviews, here are some of the key strengths and areas for improvement.
1/5
Show All Photos
Safe area
Business
Family
Luxury
Spa
City
Sheraton Hanoi Hotel
8.6
(504 ratings)
Hà Nội, Vietnam -
show on map
Nearby West Lake
2 km Ho Chi Minh Mausoleum
2 km O Quan Chuong
Hotel Overview
Hotel highlights
Location
Dining
Breakfast
- Scenic Location: Set in a picturesque area, guests love the tranquil surroundings and beautiful views.
- Exceptional Staff: The hotel staff is highly praised for being attentive, professional, and friendly.
- Luxurious Rooms: Reviewers often note the comfort and luxury of the rooms, highlighting their spaciousness and cleanliness.
- Quality Dining Options: The in-house dining services receive commendations for both the variety and quality of food offered.
- Excellent Facilities: Guests appreciate the array of facilities including a well-maintained pool, fitness center, and spa.
Area for improvement
- Price Point: Some guests feel the hotel is somewhat pricey compared to other options in the area.
- Wi-Fi Connectivity: A few reviewers mention issues with the Wi-Fi service, describing it as inconsistent.
- Location Relative to City Center: Despite its scenic location, some find it a bit too removed from the city center, making it less convenient for sightseeing.
- Room Aesthetics: There are occasional comments about the rooms’ decor being outdated.
- Noise Levels: Although not a widespread issue, some guests have experienced noise disturbances during their stay.
Amenities
Kids pool
Tennis court
Babysitting
Extra beds/cribs
Toys/Games
Pool
Breakfast available
Spa
Related hotel videos
8.6RateScore
Total 504 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.4
8.6
booking
111 Reviews
8.4 / 10
expedia
393 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Dining
Breakfast
Cleanliness
Atmosphere
Bar
Room
Nature
Business
Fitness
Restaurant
Bathroom
Sleep
Couples
Gym
Pool
Transit
Wellness
Nightlife
Family
Spa
Parking
Accessibility
Wi-Fi
Kitchen
Air Conditioning
Tv
Location was mentioned 173 times
13% Negative74% Positive
Reviews based on Location
d goedken6 months ago
5/5
I enjoyed my stay very much. The service and concierge lounge was top notch. However, I felt the service when taking breakfast in the morning left a little to be desired , though that is not to infer, it was poor service, just that it wasn't up to the same standard as in other parts of the hotel. I found it odd they made pancakes to order yet of the six or so choices of toppings. They did not have syrup. Outside of that, the breakfast buffet was sprawling and all the items were very delicious. Each morning, I tried eating from a different area of the buffet and was never disappointed in any of the choices. I would rate it the best of the three Marriott hotels I stayed at, all of which had very good breakfast choices and made to order stations. Overall, the quality of the hotel was very nice and kept that exclusive feeling by not allowing grab motorcycle riders to be picked up in front of the hotel as it was necessary to walk down the hill to the entrance to pick up your ride. A fairly small inconvenience for the added serenity while on the property.
Carmel Moazez6 months ago
5/5
This was one of the best hotels we stayed in in Asia. The hospitality was unbelievable. The staff was extremely attentive, and the service was incredible. We have traveled the world, and this is one of the best Marriott we have stayed at in terms of the staff and hospitality. The staff was extremely kind and accommodated all of our needs. The location is nearby the old quarters and is about a one dollar taxi ride away. The location has a panoramic gorgeous view of the lake and is incredible as you do not hear the noise from the old quarter. The rooms are large and spacious, but are not modern. They are very clean and have a beautiful view. For elite members with lounge access there were multiple lounge areas with breakfast and happy hour in the evenings that included many options, including dinner options. The food was very tasty and there was a lot of variety in the food. The fruit was extremely tasty. I would highly highly recommend this hotel as it was my favorite hotel on my trip in Southeast Asia.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 299
Number of floors 18
Number of buildings/towers 1
Year Built 2004
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
4Download
97Upload
77Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
°C
°F
Precipitation In Hà Nội
mm
in
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 16:00
Check out until 12:00
Children welcome
No pets or service animals