Smarana Hanoi Heritage is a popular hotel choice among travelers visiting the area, known for its unique blend of historical charm and modern conveniences. Based on user reviews, this hotel has received praise for its exceptional service and amenities, as well as some criticisms. Below are the curated lists of the top five good and bad things mentioned by guests.
1/5
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Smarana Hanoi Heritage
9.7
(522 ratings)
Hà Nội, Vietnam -
910 m Indochina Plaza Ha Noi
2 km Vietnam National Convention Center
2 km Lotte Center Hanoi
Hotel Overview
Hotel highlights
Breakfast
Bar
Dining
- Central Location: Nestled in the heart of the city, making it easy for guests to explore local attractions.
- Exceptional Staff: Highly commended for their helpfulness and hospitality, ensuring a welcoming stay.
- Authentic Charm: The hotel's architecture and interior design reflect the rich cultural heritage of the area.
- Comfortable Rooms: Guests have praised the comfort and cleanliness of the rooms, making for a restful stay.
- Quality Dining: The on-site restaurant offers a range of delicious options, satisfying various culinary preferences.
Area for improvement
Location
- Noisy Environment: Some guests have reported noise disturbances from the surroundings, affecting their sleep quality.
- Issues with Wi-Fi: Inconsistent Wi-Fi connectivity has been a point of frustration for many visitors.
- Limited Parking: Limited on-site parking spaces can make it challenging for those traveling with a vehicle.
- Room Size Variability: A few guests have noted that room sizes can vary significantly, sometimes leading to dissatisfaction.
- Pricey Rates: Some guests feel that the hotel's rates are a bit on the high side compared to other options in the area.
Amenities
Kitchen
Breakfast available
Free WiFi
![Spa](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fcherry_blossom_423bf40f68%2Fcherry_blossom_423bf40f68.png&w=32&q=75)
Spa
Air conditioning
Laundry
Restaurant
Bar
Related hotel videos
RateScore
Total 522 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
512 Reviews
9.7 / 10
expedia
10 Reviews
9.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
165+ People Are Talking
Breakfast
Bar
Dining
Location
Atmosphere
Room
Restaurant
Sleep
Transit
Cleanliness
Breakfast was mentioned 17 times
Reviews based on Breakfast
The Smarana Hanoi Heritage offers an extraordinary experience for travelers exploring the Vietnamese capital. Its location outside the Old Quarter is a deliberate choice, proving advantageous for those seeking respite from the city's hustle and bustle. However, this choice should be made with prior knowledge to avoid surprises. Although slightly small, the rooms at the hotel are impeccably clean and comfortably furnished. They provide everything needed for a pleasant stay, exuding a cozy atmosphere that invites relaxation after a long day in the city. A standout feature of the Smarana Hanoi Heritage is its exceptionally friendly and accommodating staff. From the reception to room service, each staff member contributes to the comfortable atmosphere with a smile. They are always ready to assist guests with advice and action, making the stay even more enjoyable. The hotel's restaurant is a delight for the palate. The à la carte breakfast offers a diverse range of dishes, all fresh and excellently flavored. Choosing a different dish each day was a culinary adventure. The dinner at the hotel ranks among the best culinary experiences one can have in Hanoi. The dishes are not only exceptional in taste but also creatively and appealingly presented. The hotel's Skybar is another gem. With a selection of tasty cocktails and drinks served in a stylish and relaxed atmosphere, it's the perfect place to wind down in the evening. Bartender Thomas deserves special mention for his friendly and attentive manner, which contributes to the inviting ambiance of the bar. Overall, the Smarana Hanoi Heritage is a top recommendation for anyone traveling to Hanoi. It offers a perfect blend of comfort, outstanding service, and excellent gastronomy. The slightly remote location is more than compensated for by good transport connections, allowing guests to easily explore the city. This hotel provides a tranquil oasis in the vibrant city of Hanoi, leaving a lasting impression on its guests.
We have spent three nights in this charming hotel. The most remarkable thing about it, without a doubt, has been the treatment of all the workers, schist at all levels, education, discretion, cleanliness, kindness and above all professionalism. All without exception, the people at the reception, restaurant, room service drivers, all a 10! The decoration of the hotel is incredible, it transports you to the most authentic Vietnam without losing all the luxuries of a hotel of these characteristics. We recommend hiring breakfast, it has been a great success. It is a la carte and has an incredible variety of both Asian and Western dishes. I do not want to forget to highlight the shuttle service, it has made life much easier for us in a city with the characteristics of Ha Noi. Thanks again to the whole team. We will repeat without a doubt!!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 20
Number of floors 9
Number of buildings/towers 1
Year Built 2022
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
97Upload
89Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $2.8
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$1.3 - $4.6
Public transport, one-way ticket
$0.3 - $0.4
Taxi 1km (normal tariff)
$0.4 - $0.6
Meal for 2 people, mid-range restaurant, three-course
$18.7 - $44.8
Bottle of mid-range wine
$5.6 - $14.9
McMeal at McDonalds
$3.7 - $5.6
Coke/Pepsi 0.33L
$0.3 - $0.7
Public transport, monthly pass
$5.6 - $11.2
Gasoline (1 liter)
$0.8 - $0.9
Mobile phone monthly plan
$3.7 - $7.5
Fitness club, monthly fee
$11.2 - $56
Weather In Hà Nội
Precipitation In Hà Nội
Air Quality
Unhealthy
PM2.548
PM10102
85
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 14:00
Check out until 12:00
Children welcome
No pets or service animals