Cape Town Marriott Hotel Crystal Towers, based on user reviews, delivers a high-quality experience with its unique blend of luxury, comfort, and exceptional service. Situated in a prime location, the hotel offers splendid views and easy access to popular tourist attractions. Guests appreciate the modern amenities, attentive staff, and the overall atmosphere of sophistication and elegance.
1/5
![Image of Cape Town Marriott Hotel Crystal Towers](https://i.travelapi.com/lodging/3000000/2780000/2774400/2774348/45a0d9e3_z.jpg)
![Image of Cape Town Marriott Hotel Crystal Towers](https://i.travelapi.com/lodging/3000000/2780000/2774400/2774348/dfc23459_z.jpg)
![Image of Cape Town Marriott Hotel Crystal Towers](https://i.travelapi.com/lodging/3000000/2780000/2774400/2774348/68ed1d3a_z.jpg)
![Image of Cape Town Marriott Hotel Crystal Towers](https://i.travelapi.com/lodging/3000000/2780000/2774400/2774348/8778699f_z.jpg)
![Image of Cape Town Marriott Hotel Crystal Towers](https://i.travelapi.com/lodging/3000000/2780000/2774400/2774348/2745f455_z.jpg)
Safety index
63 out of 100
Show All Photos
Cape Town Marriott Hotel Crystal Towers
8.6
(1,409 ratings)
Cape Town, South Africa -
420 m Canal Walk Shopping Centre
3.5 km GrandWest Casino & Entertainment World
5 km Cape Town International Convention Centre
Hotel Overview
Hotel highlights
Food
Business
Location
- Exceptional Service: Staff are praised for their professionalism, friendliness, and attentiveness, making guests feel well-cared for.
- Luxurious Rooms: Rooms are described as spacious, clean, and well-equipped, offering exceptional comfort and relaxation.
- Stunning Views: Many guests are enchanted by the breathtaking views from their rooms, enhancing the overall experience.
- Prime Location: The hotel's location is ideal for exploring the surrounding areas, with easy access to tourist attractions and shopping destinations.
- Gourmet Dining: The on-site dining options receive high marks for quality, variety, and ambiance, providing a delightful culinary experience.
Area for improvement
Entertainment
- Pricey: Some guests find the hotel to be on the expensive side, especially when considering additional costs for amenities and services.
- Noisy Environments: Reports of noise from both inside and outside the hotel can sometimes disrupt the tranquility of guests’ stays.
- Limited Parking: Parking can be a challenge, with guests noting limited availability and convenience of the hotel’s parking facilities.
- Wi-Fi Issues: Guests have mentioned problems with the Wi-Fi connectivity, finding it unreliable and slow at times.
- Dining Options: While many guests enjoy the dining experience, some have noted a lack of variety or the high cost of meals as a downside.
Amenities
Babysitting
Extra beds/cribs
Toys/Games
Pool
Breakfast available
![Spa](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fcherry_blossom_423bf40f68%2Fcherry_blossom_423bf40f68.png&w=32&q=75)
Spa
Hot Tub
Free WiFi
Related hotel videos
RateScore
Total 1,409 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
1,137 Reviews
8.5 / 10
expedia
272 Reviews
9.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Food
Business
Breakfast
Location
Atmosphere
Bar
Amenities
Cleanliness
Fitness
Wellness
Bathroom
Spa
Restaurant
Parking
Nature
Pool
Sleep
Accessibility
Family
Gym
Entertainment
Couples
Kitchen
Wi-Fi
Transit
Nightlife
Food was mentioned 166 times
Reviews based on Food
I was there for a presentation this morning and it turned out to be a total disaster. The parking was situated across the street far from the venue and a long walk unless you climb up an embankment, then cross a double lane main road with no zebra crossing close to the entrance of the hotel. To top it all, there was nothing to drink at the finger lunch except tea and coffee. The juice ran out as well as the water and never replaced. The food ran out and was never replenished. The staff were lethargic and uselessly staring and not refilling food and water. Furthermore, I fell terribly ill straight after I ate of what I think something off. I have fever, diarrhoea and an aching body. I would not recommend this venue at all for any future corporate functions.
An unexpected pleasure to stay at the Marriott Hotel Crystal Towers in Century City. I had wanted to arrive earlier into Cape Town and extend my stay downtown however my existing hotel reservation and many other hotels were fully booked. I had been to Cape Town earlier in the year however had not been to Century City. The hotel was fabulous even if only for the night.||The room was very clean, the views surprisingly good, the staff were incredibly helpful after my long trip from the USA. It was a nice recovery from the challenge at the airport as my first class car service failed to pick me up as scheduled from the airport. ||My two large heavy bags were quickly transferred to my room. The room was spacious and comfortable with amazing views. The concierge arranged my taxi to my scheduled dinner reservation at the Mount Nelson restaurant The Veranda. This despite running behind with the sub optimal airport transfer experience I made it in plenty of time.||I added pain to misery leaving my Apple AirPods in the taxi from the airport. The following morning the guest relations lady representative, was amazingly helpful in tracking down the taxi driver who returned the AirPods to the airport and then she arranged for them to be transferred to me at the hotel. This would likely never have happened in the US. I am so grateful for the thoughtfulness and assistance provided by the hotel staff in retrieving my Airpods. ||The following mornings breakfast hit the spot with a wide variety of tasty foods on offer at the buffet with a chef cooking to order as desired. Once my Airpods were returned to me Guest relations and the concierge assisted me in getting to my down town hotel location on schedule, on time, rested and relieved. The Marriott Crystal Towers in Century City rocks in every aspect of my short stay and experience.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 180
Number of floors 8
Number of buildings/towers 1
Year Built 2009
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
6Download
49Upload
45Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
47 out of 100
Risky
Nighttime safety
15 out of 100
Very Unsafe
Cape Town safety index
Overall Safety Index
Safe
An average rating of the six safety categories
63 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
66
Physical safety
Risky
Likelihood of injury due to harmful intent.
57
Property safety
Very Unsafe
Likelihood of theft.
11
Political safety
Safe
Potential for infringement of political rights or political unrest.
69
LGBTQ safety
Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
76
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
Overall Crime index
High
An average rating of the crime categories
74 out of 100
Property crime severity
High
77
Mugging or robbery 74/100
Car theft 65/100
Car break-ins 75/100
Home break-ins 69/100
Violent crime severity
High
80
Physical attacks 66/100
Racism or religion motivated attacks 53/100
Other crime severity
Extreme
84
Insult or harassment in public 58/100
Corruption or bribery 84/100
Drug problem 76/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.6 - $1.1
Coffee
$1.2 - $2.4
Beer 0.5L
$0.7 - $1.4
Meal, inexpensive restaurant
$4.8 - $12.1
Public transport, one-way ticket
$0.7 - $1.4
Taxi 1km (normal tariff)
$0.5 - $1.2
Meal for 2 people, mid-range restaurant, three-course
$24.2 - $58
Bottle of mid-range wine
$2.4 - $7.2
McMeal at McDonalds
$3.9 - $5.3
Coke/Pepsi 0.33L
$0.6 - $1.2
Public transport, monthly pass
$16.9 - $47.3
Gasoline (1 liter)
$1.1 - $1.2
Mobile phone monthly plan
$14.5 - $62.8
Fitness club, monthly fee
$12.1 - $48.3
Weather In Cape Town
Precipitation In Cape Town
Air Quality
Moderate
PM2.516
PM1030
31
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets, service animals welcome