The Westin Cape Town is a widely appreciated hotel, lauded for its exceptional service, strategic location, and high-quality accommodations. Based on user reviews, guests generally have a positive experience, highlighting its strengths in various areas. However, some areas could be improved to enhance the overall guest satisfaction.
1/5
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Safety index
60 out of 100
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The Westin Cape Town
9.0
(1,916 ratings)
Cape Town, South Africa -
Nearby Cape Town International Convention Centre
350 m Long Street
1 km Two Oceans Aquarium
Hotel Overview
Hotel highlights
Location
Breakfast
Food
- Location: Centrally located, offering easy access to local attractions and business districts.
- Service Quality: Staff are noted for their professionalism, friendliness, and helpfulness.
- Amenities: High-quality amenities, including a well-equipped gym and luxurious spa.
- Food Quality: The culinary offerings are praised for their variety and quality.
- Room Comfort: Rooms are spacious, well-maintained, and offer stunning views.
Area for improvement
- Price: Some guests find the pricing to be on the higher side, affecting its value for money.
- Wi-Fi Connectivity: Wi-Fi strength and speed have been inconsistent for some guests.
- Noise Levels: Noise from surrounding areas or within the hotel can sometimes be an issue for guests.
- Room Availability: During peak times, there can be a delay in room readiness, which affects guests' schedules.
- Parking: Limited or expensive parking options have been a concern for guests arriving by car.
Amenities
Babysitting
Extra beds/cribs
Pool
![Spa](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fcherry_blossom_423bf40f68%2Fcherry_blossom_423bf40f68.png&w=32&q=75)
Spa
Free WiFi
Air conditioning
Parking available
Gym
Related hotel videos
RateScore
Total 1,916 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
1,117 Reviews
8.8 / 10
expedia
799 Reviews
9.2 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Breakfast
Food
Business
Amenities
Atmosphere
Wellness
Bar
Cleanliness
Spa
Nature
Restaurant
Fitness
Sleep
Bathroom
Transit
Pool
Gym
Parking
Nightlife
Accessibility
Family
Hot Tub
Couples
Wi-Fi
Entertainment
Kitchen
Location was mentioned 226 times
Reviews based on Location
Fantastic personal service & Great Status recognition. Hotel in very good condition. Fantastic staff. Good location. Free valet parking. Sauna and infinity pool with great views. One of the best hotels in the group in South Africa.
Beautiful Hotel, central and easy access to everything. Food was lovely except very limited, same menu with few choices every night. Service from front security, doormen, cleaning staff and reception was friendly and accommodating. Service from one lady in particular at the Service/help desk was terrible she was downright unpleasant and offhanded towards me on my first conversation with her asking for help with laundry, the second time I went to her she could see me standing right in front of her but continued to staple paperwork for some time and when she did look up I got the impression that I was disturbing her. I then went to the travel desk to ask for help with a vehicle to take me to southern sun to drop off 30 ironed shirts. Both the lady serving and the security guard with her told me that it was not necessary for me to get a vehicle and that I should walk, they would not assist. I eventually called an uber who took me there and back. There is a clear difference of treatment for locals and foreigners as I can't imagine that they would have said the same thing to an international guest, which was also noticed in the attitude of the service desk lady. Yet I paid the same money for over a weeks stay. This was a business trip and we were a delegation of 10 and I can't say that I will return, I received better service at some of the other smaller hotels in the area on previous trips.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 483
Number of floors 19
Number of buildings/towers 1
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
31Download
35Upload
41Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
47 out of 100
Risky
Nighttime safety
15 out of 100
Very Unsafe
Cape Town safety index
Overall Safety Index
Risky
An average rating of the six safety categories
60 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
66
Physical safety
Unsafe
Likelihood of injury due to harmful intent.
32
Property safety
Very Unsafe
Likelihood of theft.
19
Political safety
Safe
Potential for infringement of political rights or political unrest.
69
LGBTQ safety
Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
74
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
Overall Crime index
High
An average rating of the crime categories
74 out of 100
Property crime severity
High
77
Mugging or robbery 74/100
Car theft 65/100
Car break-ins 75/100
Home break-ins 69/100
Violent crime severity
High
80
Physical attacks 66/100
Racism or religion motivated attacks 53/100
Other crime severity
Extreme
84
Insult or harassment in public 58/100
Corruption or bribery 84/100
Drug problem 76/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.6 - $1.1
Coffee
$1.2 - $2.4
Beer 0.5L
$0.7 - $1.4
Meal, inexpensive restaurant
$4.8 - $12.1
Public transport, one-way ticket
$0.7 - $1.4
Taxi 1km (normal tariff)
$0.5 - $1.2
Meal for 2 people, mid-range restaurant, three-course
$24.2 - $58
Bottle of mid-range wine
$2.4 - $7.2
McMeal at McDonalds
$3.9 - $5.3
Coke/Pepsi 0.33L
$0.6 - $1.2
Public transport, monthly pass
$16.9 - $47.3
Gasoline (1 liter)
$1.1 - $1.2
Mobile phone monthly plan
$14.5 - $62.8
Fitness club, monthly fee
$12.1 - $48.3
Weather In Cape Town
Precipitation In Cape Town
Air Quality
Moderate
PM2.516
PM1030
31
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets, service animals welcome